Privacy Policy

We, Suzhou Inovance Technology Co., Ltd., are the service provider of the website that directed you to this Privacy Policy. We are committed to preserving your privacy. This Privacy Policy explains how we collect, store, use, disclose and transfer (hereinafter ‘process’) your personal data. The personal data that we collect about you depends on the context of your interactions with us.

1. What data do we collect and why?

When visiting our website, we may process the following categories of personal data:

• Your contact information, such as full name, work phone number, work email address, city and country of workplace, and work address;

• Organizational information, including job position and company name;

• Information submitted as part of a support request, survey or comment;

• Further personal data that you provide by filling in forms on our website; and

• Information on your interaction with our website, including your device and user identifier, information on your operating system, sites and services accessed during your visit, the date and time of each visitor request, device location, IP address, search query content on our website.

We process your personal data for the following purposes:

• To create and administer your online account, update, secure, and troubleshoot, provide support, as well as improve and develop our website;

• To verify your identity;

• To answer and fulfill your requests or instructions;

• To process your order or to provide you with access to specific information or offers;

• To contact you with information and offers concerning our products and services, to send you further marketing information or to contact you in the context of customer satisfaction surveys; and

• As reasonably necessary to enforce the website terms, to establish or preserve a legal claim or defense, and to prevent fraud or other illegal activities, including attacks on our information technology systems.

2. Direct marketing

Where and as permitted under applicable law, we may process your contact information for direct marketing purposes (e.g. newsletters with our events or further information and offers concerning our products and services) and to carry out customer satisfaction surveys, in each case also by e-mail. You may object to the processing of your contact data for these purposes at any time by writing to [globalcontact@inovance.com] or by using the opt-out mechanism provided in the respective communication you received.

3. Why we can process your personal data

We will only process your personal data when there is an appropriate legal basis to do so. The legal basis for our processing data about you is that such processing is necessary for the purposes of:

• exercising our rights and performing our obligations under any contract we make with you;

• compliance with our legal obligations; and/or

• legitimate interests pursued by us and are not overridden by your interests and rights or freedoms, including increasing the safety of the website, such as user authentication, security protection, fraud detection, filing and backups.

In other cases, we may ask for your consent to the relevant use of your personal data. In such cases, the legal basis for processing that data is your consent.

4. Storage and disclosure of personal data

Your personal data will be securely stored in Germany and will only be available to other parties as described below:

• Affiliates and sales partners

For the purpose of and to the extent necessary to conduct our business relationship with you, we may share your personal data with affiliates and other third parties (e.g., sales partners and agents). We, for example, sell certain products and services only via local business relationships and in this case, we may transfer your personal data to our respective local affiliates or other sales partners conducting the business relationship with you.

• Service Providers

We employ other companies to perform functions on our behalf, such as cloud storage services or AI customer service tools. These companies process personal data only for the instructed services.

• Other third parties

We may transfer personal data to other third parties in connection with complying with legal obligations or establishing, exercising, or defending rights or claims (e.g., for court and arbitration proceedings, to regulators, law enforcement and government authorities, to attorneys and consultants).

5. Retention periods

Unless indicated otherwise at the time of the collection of your personal data (e.g. within a form completed by you), we erase your personal data if the retention of that personal data is no longer necessary for the purposes for which they were collected or otherwise processed, or to comply with legal obligations (such as retention obligations under tax or commercial laws).

6. Your rights

The data protection laws in the jurisdiction in which you reside may entitle you to specific rights about your personal data. In particular, and subject to the legal requirements, you may be entitled to

• Obtain from us confirmation as to whether or not personal data concerning you are being processed, and where that is the case, access to the personal data;

• Obtain from us the correction of inaccurate personal data concerning you;

• Obtain from us the erasure of your personal data;

• Obtain from us restriction of processing regarding your personal data;

• Data portability concerning personal data, which you actively provided;

• Object, on grounds relating to your particular situation, to the further processing of personal data concerning you; and

• Withdraw your consent to our processing of your personal data.

7. Security

To protect your personal data against accidental or unlawful destruction, loss, use, or alteration and against unauthorized disclosure or access, we use adequate physical, technical and organizational security measures.

8. Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our website, we may collect information from you automatically through cookies or similar technology.We have listed the purposes for which we collect personal information through our website and, in accordance with our obligations under global law, have determined the 'legal basis' on which we rely for processing information Cookies can be assigned to four categories, depending on their function and intended purpose: strictly necessary cookies, functionality cookies, performance cookies, and marketing cookies.

Strictly Necessary Cookies

• These cookies are essential to enable you to browse the website and use its features, such as setting your privacy preferences, logging in or filling in forms. Without these cookies, services requested through our website cannot be properly provided.

• The personal information you provide to us, such as your name, email address, and other contact information when using the contact form on our website.

• Strictly necessary cookies do not require your consent under applicable law. You may configure your web browser to block strictly necessary cookies, In principle, we will only enable cookies or similar technologies after obtaining your explicit consent, and collect your information through cookie. You can turn on the cookie related functions or perform corresponding operations through methods to manage cookies or set cookie preferences in commonly used browser software disclosed below. We will strictly follow your decision to use cookies and similar technologies.Certain functions of our products and/or services depend on cookies, and if you reject or delete cookies, you may be unable to log on or use our services or functions that are provided depend on cookie.

• To the extent that information processed in connection with strictly necessary cookies should qualify as personal data in a given case, the legal basis for that processing is our legitimate interest in operating the website.

Functionality Cookies

• These cookies allow the website to remember choices you make or information you enter (such as your username, language or the region you are in) and provide more personal features. They are also used to enable requested functions such as playing videos.

• To the extent that information processed in connection with functionality cookies should, in a given case, qualify as personal data, the legal basis for that processing is your consent.

• When we carry out activities related to products and services on Inovance Platform, we will use network beacon to extract cookies on our websites.Meanwhile, we also use cookie or similar tracking technologies to analyze trends, manage websites, track user behavior on websites, and collect information about the overall audience characteristics of our user group. We automatically collect certain information to analyze cumulative trends and manage our website. Such information may include IP address, type of browsers, Internet Service Provider (ISP), reference/exit page, files you view on our website (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data.

Performance Cookies

• These cookies collect information about how you use the website, such as which pages you go to most often, and how you use the website. They help us to better understand a user’s behavior on our webpage. This is necessary to improve the user-friendliness of a website and therefore enhance the user’s experience.

• Further information collected by performance cookies may include e.g.: Internet browser and operating system used, the domain name of the website you previously visited, the number of visits, the average duration of visit, and pages called up.

• In general, the information collected by these cookies is aggregated and can normally not be linked to a specific natural person. However, in certain cases, the collected information can be linked to you directly (provided you disclosed your identity to us, e.g., when creating an account or filing a request with us). To the extent that information processed in connection with performance cookies can, in a given case, be directly linked to you or otherwise qualifies as personal data, the legal basis for that processing is your consent.

Marketing Cookies

• These cookies are used to deliver adverts on third-party websites more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of an advertising campaign.

• The legal basis for the processing of personal data in connection with marketing cookies (if any) is your consent.

• Provide preference information, based on the detailed information you submit (such as communication preferences) and information related to selecting appropriate products and services, to provide you with better communication solutions

• If you choose to participate (for example, by "sharing" Inovance's Facebook or Twitter profile, posting messages, or answering surveys), we will access the information you disclose, which may include personal information. We will analyze the personal information we hold to better understand your usage patterns, preferences, and marketing needs, as well as to better understand our business and develop our products and services.

9. Data privacy contact

If you have any questions about this Privacy Policy and the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us at: [globalcontact@inovance.com]. Besides contacting us, you also have the right to approach the competent data protection authority with your request or complaint.

This privacy policy was last updated in December 2024. We may change it from time to time by updating this page.

10. Processing under the EU law

If you are a resident in the European Economic Area, please read the following.

Data Controller

We are the data controller in the meaning of the General Data Protection Regulation (‘GDPR’) for the processing activities described in this Privacy Policy.

International data transfers

Your personal data will be transferred from our cloud storage service provider in the Europe to us in the People’s Republic of China. The purpose is to operate the website.   

If we transfer your personal data outside the European Economic Area, we ensure that your data is protected in a manner that is consistent with the GDPR. We transfer personal data to recipients outside the European Economic Area only if the recipient (i) has entered into EU Standard Contractual Clauses with us, or (ii) is located in a country that is recognized as providing adequate protection by the European Commission.

Your competent data protection authority

In case of data privacy-related concerns and requests, we encourage you to contact us at: [globalcontact@inovance.com]. Besides this, you always have the right to approach the competent data protection authority with your request or complaint.

A list and contact details of local data protection authorities are available at [https://www.edpb.europa.eu/about-edpb/about-edpb/members_en].

11. Processing under the US Law

If you are a resident in the U.S., then please read the following.

Do Not Track

At this time our website does not recognize or respond to ‘Do Not Track’ browser signals. For more information on ‘Do Not Track’, please visit your browser’s support page.

Usage by Children

This website is not directed to children under the age of thirteen. We will not knowingly collect personal data from children under the age of thirteen without insisting that they seek prior parental consent if required by applicable law. We will only use or disclose personal data about a child to the extent permitted by law, to seek parental consent, pursuant to local law and regulations or to protect a child.

State Rights

Depending on the US state in which you reside, you may have special rights with respect to your personal data.

In order to exercise any rights that may be available to you under the law of the state in which you reside, please contact us at: [globalcontact@inovance.com]. Please note that any requests may be subject to verification of the identification of the requestor. The method we would use to verify your identity will be different depending on the manner and context in which your data was collected, and may require the provision by you of such personal data as may be necessary to match you to our records of you (if any). Depending on the laws of your state, you may be entitled to use an authorized agent to exercise your rights on your behalf and, if you choose to do so, such an agent may contact us in the same manner as described above, and will also be required to verify their own identity and their authority to act on your behalf.

For California Residents Only

If you are a California resident, the following rights under California law are applicable to you. California’s ‘Shine The Light’ law: California’s ‘Shine The Light’ law permits California residents to annually request a list of their personal data (if any) that we have disclosed to third parties for direct marketing purposes in the preceding calendar year, and the names and addresses of those third parties. At this time, we do not disclose personal data to third parties for their direct marketing purposes as defined by applicable data privacy law.

You have the right not to be discriminated against by us for exercising any of these rights.

(a) California residents have the right to request that we delete the personal data that we have collected about that resident. Please note that there are circumstances under which such a right does not apply, such as where it is reasonable for us to maintain the personal data to:

• Complete the transaction for which the personal data was collected, provide a good or service requested or reasonably anticipated, or otherwise perform a contract with the resident.

• Detect security incidents; protect against malicious, deceptive, fraudulent or illegal activity; or prosecute those responsible for that activity.

• Debug to identify and repair errors that impair existing intended functionality.

• Exercise free speech, ensure the right of another resident to exercise his or her right of free speech, or exercise another right provided for by law, or Comply with a legal obligation.

• Comply with the California Electronic Communications Privacy Act.

• Engage in public or peer-reviewed scientific, historical or statistical research in the public interest (when deletion of the information is likely to render impossible or seriously impair the achievement of such research) if the resident has provided informed consent.

• To enable solely internal uses that are reasonably aligned with the resident's expectations based on the relationship with us.

• To otherwise use the personal data, internally, in a lawful manner that is compatible with the context in which the resident provided the information.

(b) California residents have the right to request that we disclose, concerning that resident,

• The categories of personal data we have collected.

• The categories of sources from which we collected the personal data.

• The purpose for collecting or selling personal data.

• The categories of third parties with whom we share personal data for cross-context behavioral advertising.

• The specific pieces of personal data we have collected.

(c) California residents have the right to request correction of inaccurate personal data.